Shipping policy
Shipping Policy
Overview
At Legendegy, we are committed to delivering your orders safely and on time across Egypt. This Shipping Policy outlines delivery times, shipping fees, and important details about order handling.
Shipping Locations
We currently ship to all governorates within Egypt.
Processing Time
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays are processed on the next business day.
Shipping & Delivery Time
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Cairo & Alexandria: 1–3 business days
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Delta & Canal cities: 2–4 business days
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Upper Egypt & remote areas: 3–6 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
Shipping Fees
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Shipping fees are calculated at checkout based on your location.
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Free shipping may be offered during promotions or for orders above a certain amount.
Order Tracking
Once your order is shipped, you will receive a confirmation message with tracking details (if available) so you can follow your shipment.
Failed Delivery Attempts
If the courier is unable to deliver your order after multiple attempts:
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The order may be returned to us.
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Additional shipping fees may apply for re-delivery.
Incorrect Address
Please ensure your shipping address and phone number are accurate. We are not responsible for delays or failed deliveries caused by incorrect information.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
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Please contact us within 48 hours of receiving your order.
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We will investigate and provide a replacement or refund where applicable.
Contact Us
If you have any questions about your order or shipping, please contact our support team:
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Email: cs@legendegy.com
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Phone: +20 10 5000 5758
Thank you for shopping with Legendegy!