Refund policy

Return and Refund Policy

Overview

This Return and Refund Policy applies to all purchases made through Legendegy. By placing an order, you agree to the terms outlined below.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase is required

Certain products may be non-returnable due to hygiene, personalization, or clearance conditions (if applicable).

Return Request Process

To request a return, please contact us:

  • Email: cs@legendegy.com

  • Phone: +20 10 5000 5758

After approval, you will receive instructions on how and where to send your item.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Processing times may vary depending on your bank or payment provider.

Shipping Costs

  • Shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item, defective product, etc.)

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details.

We will offer:

  • A replacement, or

  • A full refund, depending on the situation

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.

Contact Information

If you have any questions about returns or refunds, contact us: